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+44 (0)207 183 0047
taxteam@certainsurance.com

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+44 (0)207 183 0047
taxteam@certainsurance.com

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Certa Insurance Partners
Room 835
Lloyd’s, 1986 Building
One Lime Street
London
EC3M 7DQ
United Kingdom

TLI Certa Europe GmbH
Sucursal en España
Can Rabia 3-5
08017 Barcelona
Spain

TLI Certa Europe GmbH
Hohe Bleichen 8
20354 Hamburg
Germany

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In the event that you wish to make a complaint, please contact:

Beazley Complaints Manager
Beazley Group
22 Bishopsgate
London EC2N 4BQ
United Kingdom

Email: beazley.complaints@beazley.com

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints Market Services
Lloyd’s
One Lime Street
London EC3M 7HA
United Kingdom

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London E14 9SR
United Kingdom

Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

Legal Notice
and Erstinformation nach §15 VersVermV [German Ordinance on Insurance Intermediation]

Certa Insurance Partners Ltd
Lloyd's Building, One Lime Street, London, United Kingdom, EC3M 7DQ
Registered in England with company number 11566007

Within Europe, our insurance intermediation services are offered via our fully owned subsidiary TLI Certa Europe GmbH.

TLI Certa Europe GmbH
Hohe Bleichen 8
20354 Hamburg
Deutschland
taxteam@certainsurance.com.

Court of registration: Hamburg HRB 175047
VAT ID: DE352998364
Managing Directors: Thomas Francis Cartwright, Nikolaus Sühr

TLI Certa Europe GmbH is a Registered Intermediary, an insurance agent with authorisation according to § 34 d para. 1 GewO [German Trade Regulation] with registration number: D-HNQ3-EXPU0-16.

Remuneration

TLI Certa Europe GmbH will be remunerated by a commission received from the carrier which is an integral part of the premium. In some circumstances, TLI Certa Europe GmbH will also receive a fee from the intermediary who introduces the business. It is also possible that TLI Certa Europe GmbH will receive additional remuneration for certain aspects of its business.

Our registration in the Register of Intermediaries can be viewed at the following places:
The joint register office within the meaning of § 15 Absatz 1 Nummer 9 VersVermV is as follows:

Deutscher Industrie- und Handelskammertag (DIHK) e.V.
Breite Straße 29
10178 Berlin
Telefon: 0180 600 58 50 (0,20 €/Anruf)
Öffentliches Vermittlerregister: www.vermittlerregister.info

The supervisory authority responsible for the activity of TLI Certa Europe GmbH as an insurance agent is the “Handelskammer Hamburg” [Hamburg Chamber of Commerce], Adolphsplatz 1, 20457 Hamburg

Commercial law regulations in respect of our insurance intermediation activities:
- 34d Gewerbeordnung (GewO) [German Trade Regulation]
- § 59 – 68 Versicherungsvertragsgesetz (VVG) [German Law on Insurance Contracts]
- Versicherungsvermittlerverordnung (VersVermV) [German Ordinance on Insurance Intermediation]
The commercial law regulations can be viewed and accessed on the homepage run by the Federal Ministry of Justice and juris GmbH www.gesetze-im-internet.de

Declaration of Interests
Markel Group Inc. holds an indirect interest of 49% in the capital and voting rights of TLI Certa Europe GmbH. TLI Certa Europe GmbH does not hold any direct or indirect interests of more than 10% of the voting rights or capital in an insurance company.

Information on participation in the dispute settlement procedure in accordance with § 36 Verbraucherstreitbeilegungsgesetz [Consumer Dispute Settlement Act]
According to § 17 Abs. 4 der Versicherungsvermittlungsverordnung [German Ordinance on Insurance Intermediation], we are obliged to participate in the dispute settlement procedure before the following consumer arbitration boards:

Arbitration board for the out-of-court settlement of disputes:
- Insurance Ombudsman e.V. P.O. Box 08 06 32
10006 Berlin
www.versicherungsombudsmann.de

- Ombudsman for private health and long-term care insurance
P.O. Box 06 02 22
10052 Berlin
www.pkv-ombudsmann.de

Online dispute resolution according to:
Art. 14 Abs. 1 ODR-VO
The European Union provides a platform for online dispute resolution (OS platform), which you can find at: http://ec.europa.eu/consumers/odr/ find.

Liability Notice
Despite careful content control, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Disclaimer
The content of this website is for general informational purposes only. TLI Certa Europe GmbH assumes no liability for material or immaterial damage due to errors or deficiencies with regard to the topicality, correctness and completeness of this website - despite careful examination of the information / details. Otherwise, liability is limited to willful intent and gross negligence. [company name] expressly reserves the right to change, add to or delete individual pages or parts thereof without prior notice, or to temporarily or completely discontinue publication. If these websites are linked from another website, TLI Certa Europe GmbH assumes no responsibility for representations, content or any connection to TLI Certa Europe GmbH on third party websites. No responsibility or liability can be assumed for the content and functionality of other websites that can be accessed via links on this website.

Copyright
The contents and works on this site created by the site operator are subject to copyright law. Duplication, editing, distribution, and any other use outside what is allowed under copyright law requires the written consent of the particular author or respectively creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular, the contents of third parties will be marked as such. Should you find, in spite of this notice, a breach of copyright, we request that you inform us appropriately. If violations of rights are made known to us, we will remove such content immediately.

©Certa Insurance Partners is an approved Lloyd’s of London Coverholder (PIN 115403QSY) and are also approved by the Financial Conduct Authority to act as an Authorised Representative of Svalinn 1319 Limited Registered office: 71 Fenchurch Street, London EC3M 4BS United Kingdom. Registered Company in England: 04518666.

Certa Insurance Partners Ltd is an Appointed Representative of Svalinn 1319 Limited which is authorised and regulated by the Financial Conduct Authority. In respect of all insurance business in the EEA, Certa Insurance Partners is a trading name of TLI Certa Europe GmbH, a private limited company, incorporated and registered in Germany (with identification number HRB 175047) which is authorised and regulated in Germany by IHK (Hamburg Chamber of Commerce) with registration number D-HNQ3-EXPU0-16 and which is also an Appointed Representative of Svalinn 1319 Limited authorised and regulated in the UK by the Financial Conduct Authority. Registered office: Hohe Bleichen 8, 20354 Hamburg, Germany, acting through its London Branch with UK establishment number BR024910 and UK establishment office at Room 835, Lloyd’s Building, 1 Lime St, London, EC3M 7DQ United Kingdom